Good Frequency terms and conditions
Last updated: October 2026
1. About us
1.1 Good Frequency is a PA hire, DJ hire and events company based in Saltdean, East Sussex. Good Frequency is the trading name of Thomas Watts.
1.2 These terms apply to all bookings, dry hire agreements and event services provided by Good Frequency. Where you sign a specific hire agreement or booking confirmation, that document forms part of your contract with us and takes precedence over these terms if there is any conflict.
2. Bookings and deposits
2.1 All bookings are subject to availability and are not confirmed until a deposit has been received and a booking confirmation issued by Good Frequency.
2.2 A
non-refundable deposit of 25% of the total booking value is required to secure your date. The remaining balance is due no later than
14 days before the event date or hire start date.
2.3 For bookings made within 14 days of the event or hire start date, full payment is required at the time of booking.
2.4 Good Frequency reserves the right to cancel an unconfirmed booking if the deposit is not received within 48 hours of the booking being agreed.
3. Payment
3.1 Our preferred payment method is
card, taken securely through our payment provider. Other methods, such as bank transfer, may be accepted by prior agreement in writing.
3.2 When you pay your deposit by card, you authorise Good Frequency to store your card details securely with our payment provider and to charge that card for:
- (a) the remaining balance on the due date set out in clause 2.2;
- (b) any cancellation charges due under clause 4;
- (c) any additional time at a fully managed event under clause 6.4;
- (d) any damage to our equipment caused by you or your guests at a fully managed event under clause 6.5; and
- (e) for dry hire, any damage, loss, cleaning or late return charges under clause 7 and your hire agreement.
3.3 Good Frequency does not see or store your full card number. Card details are held by our payment provider.
3.4 We will email you before charging the remaining balance. Before charging for damage, loss, cleaning or late return, we will send you an itemised breakdown, with photographs where relevant, and give you
7 days to respond before the charge is taken.
3.5 If you pay by another method, we may still require a card to be held on file for dry hire bookings.
3.6 If a charge to your card fails, or we are unable to charge the full amount due, you must pay the outstanding balance within 14 days of our invoice.
3.7 All prices are quoted in pounds sterling and are inclusive of all applicable taxes.
3.8 Late payment may result in the booking being cancelled and the deposit being forfeited.
4. Cancellation by the client
4.1 Cancellations must be made in writing to
hello@goodfrequency.co.uk.
4.2 The following cancellation charges apply:
- More than 28 days before the event or hire start date: deposit only is forfeited
- 14 to 28 days before the event or hire start date: 50% of the total booking value
- Less than 14 days before the event or hire start date: 100% of the total booking value
4.3 Good Frequency strongly recommends that clients take out event cancellation insurance to cover unforeseen circumstances.
5. Cancellation by Good Frequency
5.1 In the unlikely event that Good Frequency is unable to fulfil a booking due to circumstances beyond our control, including but not limited to illness, equipment failure or extreme weather, we will give as much notice as possible and offer a full refund of all monies paid.
5.2 Subject to clause 9.2, Good Frequency’s liability in the event of cancellation is limited to the refund of monies paid and does not extend to any consequential losses.
6. Fully managed events
6.1 For fully managed bookings, Good Frequency will attend the venue at an agreed time to set up, soundcheck and operate the equipment for the duration of the event.
6.2 The client is responsible for ensuring Good Frequency has adequate access to the venue, a sufficient power supply and a safe working environment.
6.3 Good Frequency reserves the right to refuse to operate in conditions deemed unsafe or likely to cause damage to equipment or personnel.
6.4 Any additional time required beyond the agreed event finish time may be charged at Good Frequency’s standard hourly rate.
6.5 The client is responsible for any damage to Good Frequency’s equipment caused by the client, their guests or venue staff during the event, other than normal wear and tear.
7. Dry hire
7.1 Dry hire equipment is available for collection from Saltdean, East Sussex at an agreed time and must be returned by the agreed return time.
7.2 The client must provide
photographic ID (passport or driving licence) and
proof of address (a utility bill or bank statement dated within the last 3 months) at collection or delivery. Good Frequency reserves the right to refuse release of equipment if satisfactory verification cannot be provided.
7.3 The client is responsible for all hired equipment from the point of collection or delivery until it is returned, including any loss, theft or damage however caused, subject to the damage waiver in clause 7.6. Equipment must not be left unattended or unsecured at any time during the hire period.
7.4 Equipment must:
- (a) be used only for its intended purpose and in line with the manufacturer’s instructions;
- (b) be operated only by competent persons, with an adequate and appropriate power supply and cabling;
- (c) not be modified, dismantled beyond normal setup and teardown, or repaired by the client;
- (d) not be used outdoors without adequate weather protection; and
- (e) not have food or drink placed on or near it.
7.5 Equipment must not be sublet, loaned or transferred to any third party without the prior written consent of Good Frequency.
7.6
Damage waiver. Dry hire prices include a damage waiver. The damage waiver is not insurance and does not remove the client’s responsibility under clause 7.3, but it limits the client’s liability for accidental damage during normal, intended use to a fixed amount per incident, as stated in the hire agreement. The damage waiver does not cover:
- theft, loss or any item missing at return;
- damage from outdoor use without adequate weather protection, or exposure to rain or damp;
- negligent, reckless or deliberate misuse;
- unauthorised repairs, modifications or third-party wiring;
- damage caused by food or drink spills; or
- cosmetic damage or cleaning required because equipment was not returned clean and as supplied.
In these cases, and for any damage above the waiver cap, the client is liable for the full cost of repair or replacement at current market rates.
7.7 Equipment must be returned clean and in working order, with all cables, accessories and cases. Good Frequency will inspect equipment on return.
7.8 Late returns will be charged at the late return rate stated in the hire agreement, per day or part day.
7.9 If equipment is not returned by the agreed time and the client does not make contact to arrange its return, or if sums due are not paid, Good Frequency may treat the equipment as lost and recover its full replacement value plus reasonable recovery costs.
7.10 The client is responsible for arranging their own insurance for hired equipment if required.
7.11
Safe setup and use. For dry hire, the client is responsible for the safe setup, use and dismantling of all equipment, including:
- (a) setting up speaker stands and tripods on firm, level ground, with legs fully extended and locked, and within the manufacturer’s stated height and load limits;
- (b) positioning equipment, stands and cables so they do not create a trip hazard or block walkways or fire exits, and securing or covering cables in areas where people walk;
- (c) keeping equipment away from areas where it could be knocked over, and supervising children around it;
- (d) checking equipment for visible damage before use and not using any item that appears damaged or faulty; and
- (e) keeping sound levels at a safe level for guests and anyone nearby.
If the client is unsure how to set up or use any item, they must refer to the manufacturer’s operating instructions or contact Good Frequency before using it. Manufacturer instructions are supplied with the hire or available on request.
7.12 Subject to clause 9.2, Good Frequency is not liable for any injury to any person, or loss of or damage to any property, caused by the setup, use or misuse of dry hire equipment by the client, their guests or anyone acting on their behalf. This does not apply where the injury, loss or damage was caused by Good Frequency’s negligence or by a defect in the equipment.
8. Equipment and technical requirements
8.1 Good Frequency will endeavour to provide the equipment specified at the time of booking. If specific equipment becomes unavailable, Good Frequency reserves the right to substitute equipment of equivalent specification.
8.2 The client is responsible for ensuring the venue has an adequate power supply for the equipment hired. Good Frequency accepts no liability for issues arising from an inadequate power supply.
9. Liability and insurance
9.1 Good Frequency carries public liability insurance. Details are available on request.
9.2 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
9.3 Subject to clause 9.2, Good Frequency’s total liability to the client shall not exceed the total value of the booking.
9.4 Subject to clause 9.2, Good Frequency accepts no liability for any indirect or consequential losses, or for any loss or damage arising from the client’s use of dry hire equipment.
9.5 The client is responsible for obtaining any event licences, music licences or permits required for their event.
10. Noise and venue regulations
10.1 The client is responsible for ensuring their event complies with all applicable noise regulations, venue rules and local authority requirements.
10.2 Good Frequency reserves the right to reduce sound levels or stop operating if asked to do so by a venue manager, local authority or the emergency services.
10.3 Good Frequency accepts no liability for any losses arising from noise complaints or regulatory intervention.
11. Force majeure
11.1 Neither party shall be liable for any failure or delay in performing their obligations where this results from circumstances beyond their reasonable control, including but not limited to acts of God, extreme weather, pandemic, civil unrest or government action.
12. Your personal information
12.1 We use your contact and booking details to manage your booking. Copies of ID and proof of address provided for dry hire are kept securely for the duration of the hire and deleted within 30 days of the hire closing, once equipment has been returned and any charges settled.
12.2 For more information on how we handle your data, see our
privacy policy.
13. Governing law
13.1 These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to these terms
14.1 Good Frequency may update these terms at any time. The version in force at the time of your booking applies to that booking. The current version is always published at
goodfrequency.co.uk/terms/
15. Contact
Good Frequency is the trading name of Thomas Watts.
36 Falmer Avenue, Saltdean, East Sussex, BN2 8FG
hello@goodfrequency.co.uk
01273 761 455
